iLab Solutions :: Why Ilab :: Responsive Customer Support

Responsive Customer Support

Research Management

Save time and make more informed product selection decisions through communication and knowledge sharing with colleagues.

Researchers say

We are delighted with [iLab's] extensive abilities and flexibility in managing a research laboratory. The unique environment of a research laboratory with the rapid turnover and an international population make managing a challenge.

Vivien Igras, Research Supervisor, Massachusetts General Hospital.

Contact iLab

Questions? Contact an iLab representative.

617.297.2805

Unlimited multi-channel support for all end users.

The iLab team actively encourages support requests from all end users, not simply managers or administrators. This improves user satisfaction and adoption, while minimizing the support burden on institutional resources. Users can obtain support by email, by phone, or on-line. Learn more.

The iLab team also monitors usage trends to identify and proactively contact individuals and groups with unusual usage patterns.

"Fantastic support. One of the best things about iLab. Requests are responded to promptly and courteously. I'm frequently contacted by alert support staff before I've even had a chance to report a problem because they saw it on their end."
Jason Barnett, Research Lab Coordinator, Cancer Program, The Broad Institute