iLab follows a standard implementation process designed to ensure a smooth transition process and an end state that is aligned to each organization's unique requirements.

• Establish Goals

  The iLab team works with researchers to clarify the challenges they face and the solutions they need from iLab.

• Collaborate on an Implementation Roadmap

  iLab works collaboratively with new users to design an implementation plan based on the researchers' goals and iLab's years of experience with best practices in e-Procurement and research management.

• Show Measureable Benefits

  iLab supplies new users with hard data and user surveys so that customers know the benefits and savings that iLab is providing.

• Create Full Ownership

  iLab works with both administrators and end-users to ensure that people at all levels of the institution understand and experience the benefits from the iLab system.

• Ensure Satisfaction

  iLab continuously monitors user satisfaction and seeks to identify new opportunities for improvement. 90 % of iLab users expressed being very satisfied or satisfied with iLab.