Getting Started
Q: How much does iLab cost?
A: Although iLab provides significantly greater functionality to researchers, iLab's annual subscription price is lower than traditional e-Procurement systems. In addition, iLab includes most setup activities at no additional charge, including setup and training. When necessary for a successful implementation, iLab provides custom software development on an at-cost basis. iLab provides a positive ROI from Year One. Learn more about how iLab is the most affordable materials management system for scientists. Contact iLab to discuss whether iLab is the optimal solution for your institution and the associated pricing.
Q: Will iLab integrate with my existing ERP system?
A: Yes. iLab works closely with IS and Purchasing departments to integrate with current information technology investments, including ERP systems. Integration allows institutions to take advantage of iLab's unique research management and product selection tools without sacrificing the benefits of existing financial and enterprise management systems. See the system overview to learn more about integration.
Q: Will iLab integrate with my existing e-Procurement system?
A: Yes. Although iLab offers a full e-Procurement suite, institutions can chose to partner iLab's unique research management tools with existing e-Procurement tools for work flow, catalog management or vendor relationships. See the system overview to learn more about integration.
Q: What hardware and software do I need to use the iLab Service?
A: The iLab service is delivered via a web-based Software as a Service (SaaS) model, which means that iLab provides and maintains all required hardware and software. Users only need an Internet connection and a web browser.
Q: Does iLab host vendor product catalogs?
A:Yes. iLab hosts the catalogs of major vendors. iLab hosts product information, list prices and contract prices. iLab is continuously expanding its network of vendor relationships. Learn more about how iLab works with vendors.
Data Security and Support
Q: How do I know that my data will not be lost?
A: All data uploaded to the iLab system is redundantly stored on servers in multiple locations. A high degree of integrated fault tolerance ensures minimal risk of service interruption. Learn more.
Q: What does iLab do to stop people from hacking into the system?
A: The structure of the iLab system includes a concentric series of security procedures which protect against unauthorized data access attempts. In addition, the iLab team continually monitors all data access attempts to identify and respond to suspicious trends. Learn more.
Q: What support does iLab provide?
A: iLab provides unlimited phone and email support to all users. Regular support is available business days 8.00 am - 8.00 pm, Eastern Time. In addition, emergency support is available 24/7/365 for urgent issues. iLab responds to all support requests within a maximum of 1 business day. Learn more.